Terms of service
Terms of Service
Welcome to Loovi. These Terms of Service ("Terms") govern your use of our website and your purchase of any products from us. By accessing our site or placing an order, you agree to these Terms. Please read them carefully.
Who We Are
Loovi sells LED red-light therapy coats and related accessories for dogs. For any questions, contact us at loovi.support@gmail.com.
Use of Our Site
You agree to use our site only for lawful purposes and in a way that doesn't infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. You must not misuse our site by knowingly introducing viruses, attempting unauthorized access, or engaging in any activity that could damage or disable it.
Products and Descriptions
We aim to describe and display our products as accurately as possible, including colors, sizing, and specifications. Slight variations may occur due to manufacturing, packaging, or how images display on your device. We reserve the right to limit quantities, discontinue products, or correct errors in product descriptions or pricing at any time without prior notice.
Pricing and Payment
All prices are listed in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or unavailability of stock. Payment is processed securely at checkout; we do not store your full payment card details.
Orders and Acceptance
Placing an order is an offer to purchase, which we may accept or decline. An order is not confirmed until you receive an order confirmation email from us. We reserve the right to cancel or refuse any order at our discretion, in which case you'll be notified and any payment refunded in full.
Shipping and Delivery
We offer free tracked shipping Australia-wide. Estimated delivery timeframes are provided in good faith but are not guaranteed, and delays caused by couriers or circumstances outside our control are not our responsibility. Risk of loss and title for products purchased pass to you upon delivery to the shipping address provided.
Returns and Refunds
Returns and refunds are handled under our separate Return & Refund Policy, available on our site. That policy forms part of these Terms.
Product Use and Health Disclaimer
Loovi products are comfort and wellness accessories for dogs and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and should not be used as a substitute for professional veterinary advice, diagnosis, or treatment. Always consult your veterinarian regarding your dog's specific health needs, especially if your dog has an existing medical condition, is pregnant, or is on medication. You use our products at your own discretion and risk, and are responsible for supervising your dog's use of them.
Intellectual Property
All content on this site — including text, graphics, logos, images, and product designs — is owned by or licensed to Loovi and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use any content from this site without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Loovi is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Nothing in these Terms excludes or limits any guarantee, condition, or warranty that cannot lawfully be excluded under the Australian Consumer Law, including your rights to a refund, replacement, or repair for products that are faulty, not fit for purpose, or don't match their description.
Third-Party Links
Our site may contain links to third-party websites. We aren't responsible for the content, accuracy, or practices of any linked third-party sites.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with a revised date, and continued use of our site after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.
Contact Us
Questions about these Terms? Email us at loovi.support@gmail.com.